Hi Mr Han,
Thank you for considering us as one of the top selling audio product companies. On behalf of JYSS Creative Pte Ltd, we apologize that the product that you have purchased turns out to be faulty. We acknowledge that your warranty for the product has expired. Taking into consideration of the situation, we are unable to provide you with a refund. Out of goodwill, we could make a one-to-one replacement of your product at the nearest electronic store. Please send us a copy of the serial number on your registered product so that we can make necessary arrangement for the replacement.
We hope for your continuous support for JYSS Creative Products.
Thank you.
JYSS Creative Senior Executive
Customer Support Services
Team Members: Js & Syaifudin
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