Resolving Interpersonal Conflict

Most of us live in a dynamic and complex network of people, constantly surrounded by our family member, colleagues, friends, relatives, or even our classmates. In most situations, we tend to try and find ways of getting along with other people. However, this does not apply every time. Every once in a while, you get into situations like getting cut off by a driver on the road, a sibling making noise while you are studying and hung up by person. When contrary beliefs and opinions or misunderstandings and miscommunication occur, interpersonal conflict may be inescapable.

Similar to the causes, there are a few ways of dealing with a conflict. A few months back, I experienced a conflict between one of my family members, my mother. This incident happened during my exam period, two days before my math final exam. Since young, I have developed a habit of studying late at night. Personally, I found that studying late at night works better for me as compared to studying in the morning. As usual, I was at home studying for my exams when my mother came into the room and started scolding me.

Mum: “Please go to sleep, NOW!”

Me: “Ma, I am studying. I’ll sleep later.”

Mum: “Look at the time now, it’s late. Go to sleep or you’ll be grounded.”

(Raising my voice)

Me: “But ma, my exam is around the corner and I study better late at night”

(Replying angrily)

Mum: “Don’t be rude. Stop giving me some lame excuse. Study in the afternoon instead.”

Me: “but ma …”

(Mum interrupts)

Mum: “This is your last warning. Sleep or you’ll be grounded this weekends”

(Mum walks out of the room)

Upon calming myself down, I realized that there were a few factors contributing to the conflict. Firstly would be the emotions that we were having. Thinking back about the incident, she was only concerned about my well-being as she thought that I was being too hard on myself. Second would be the difference between our opinions. Everyone is different in their own unique ways. To some people, for example my mother, studying late at night is unproductive and tiring but to some, it may be more productive due to quiet and peaceful environment at night. How should I convince my mum that I am more productive at night?

HyirahhSyahirahh
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Edited on:
18th March 2016

Commented on:
- Steven: http://steven-iwcom150.blogspot.sg/
- Zong Hong: https://captainzonghong.wordpress.com
- Angela: https: https://heyhihelloangelacom150.wordpress.com

Four Ways to Improve Your Emotion Communication

This online article “4 ways to improve your emotional communication” written by Susan Krauss Whitbourne (2014) in Psychology today, focuses on four skills:  perceiving, facilitating, understanding and managing emotions to improve one’s emotional communication.

Firstly, perceiving emotion is about being emotionally aware of oneself. When  one  is  able  to perceive  their  own  emotions,  they  will  be  more  resistant  to  the  bad  moods  and  be  able  to maintain their composure during bad situations.

Secondly, facilitating emotions is about evaluating different emotions in a situation and putting them together in a useful way. Identifying one’s emotion, figuring out where it’s  coming from, and  then  deciding  how  to  act  in  a  way  to  resolve  the  situation  is  likely  to  produce  the  best possible outcome. Generally, this strategy works the best.

Thirdly, understanding emotion is the ability to understand how one react to various situations. By doing so, they will be able to have a better prediction on how they will react to the similar situation in the future. Thus helping them in making better decisions.

Finally, managing emotions is the ability to keep one’s coolness while they are expressing strong emotions or when someone is in a stressful situation. Being able to do so will prevent them from impulsive behaviors and this will also manage their frustration in one’s personal life. As  whenever  one’s emotions  get  out  of  control,  the  less  likely  it  will  be  that  they  will  get  the outcome they desire.

These are the 4 skills to successful emotion communication.

Team Members: Angela, Lin Zaw & Kok Zheng

Response to Mr Beta Han - Complaint Letter

Hi Mr Han,

Thank you for considering us as one of the top selling audio product companies. On behalf of JYSS Creative Pte Ltd, we apologize that the product that you have purchased turns out to be faulty. We acknowledge that your warranty for the product has expired. Taking into consideration of the situation, we are unable to provide you with a refund. Out of goodwill, we could make a one-to-one replacement of your product at the nearest electronic store. Please send us a copy of the serial number on your registered product so that we can make necessary arrangement for the replacement.

We hope for your continuous support for JYSS Creative Products.

Thank you.

JYSS Creative Senior Executive
Customer Support Services


Team Members: Js & Syaifudin